Returns and Refunds

Do You Accept Returns?

Yes. We accept hassle-free returns on eligible items within 30 days of the purchase date.

To qualify for a return, all items must be returned in perfect condition, unused, unworn, and with the original packaging (including boxes and dustbags) and all tags still attached.

We are unable to issue refunds for items that are deemed damaged, altered, scratched, worn, or not returned in their original packaging.

 

How Do I Return My Product?

Please follow the steps below to complete your return:

  1. Email us at hello@vanziano.com to initiate the return process.
  2. In your email, please include:

·       Your full name

·       Your order number

·       The item(s) you wish to return

·       The reason for your return

  1. Our team will email you a Return Authorization Form with your RMA number.
  2. Print the RMA form and include it inside your return package.
  3. Carefully repackage the item using the original box and cushioning paper that was included in your shipment to protect the contents.
  4. Seal the box securely and ship your package through any Post Office, UPS, or FedEx location.
  5. Customers are responsible for the cost of return shipping.
  6. Within 48 hours of shipping your return, please email us your valid tracking number or tracking link.

Once your return is received and inspected, refunds will be processed within 7–14 days.

 

Return Conditions

A return request must be initiated within 30 days from the date of purchase.

To qualify for a return:

  • Items must be unused and in pristine, brand-new condition
  • All original packaging must be included (boxes, dustbags, tags)
  • Items must not show signs of wear, scratches, or damage

We cannot accept returns for items that are:

  • Worn or used
  • Scratched or damaged
  • Missing packaging, tags, or dustbags

 

Return Authorization Required

Please do not ship your return without an approved RMA (Return Merchandise Authorization) number.

  • Unauthorized returns will not be processed
  • We do not accept forced returns
  • Returns without an RMA number will be refused

To begin a return, please email hello@vanziano.com

 

Shipping Responsibility

Customers are responsible for the cost of return shipping.
We do not accept packages sent using C.O.D. (Cash on Delivery) services.

 

Final Sale Items

We accept returns on full-price merchandise that meets the return requirements and has a return request made within 30 days of purchase.

Please note:

  • Items purchased with a 50% or greater discount are considered Final Sale and cannot be returned
  • Items purchased with a 50% or greater discount are Final Sale and not eligible for refunds or exchanges.

 

Refund Policy

We strive to process all refunds within 7–14 business days after receiving and inspecting your returned item.

Refunds will be issued to the original payment method used at the time of purchase.

Please note the following:

  • Customers are responsible for all return shipping costs.
  • If your order originally received free shipping, the shipping cost we paid to send your order will be deducted from your refund.
  • If we provided a prepaid return shipping label, the cost of that label will also be deducted from your refund.

Shipping costs can be significant. For example, shipping a handbag from Georgia to California may cost approximately $30, and returning the item back to our office may cost another $30. These shipping expenses (approximately $60 total) would be deducted from your refund when applicable.

 

If you have any questions regarding returns or refunds, please contact us at:

hello@vanziano.com