How Do I Return My Order?
Please email us at hello@vanziano.com to initiate the return process. Items marked as FINAL SALE, CLEARANCE or LAST CHANCE are not eligible for returns or exchanges
What Type of Leather Does Yahn Vanziano Use?
Currently, all Yahn Vanziano handbags are made from high quality genuine leather. Yahn Vanziano does NOT use vegan leather, PU leather or imitation leather. The product detail page will specify the type of genuine leather used whether it is: lambskin, cowhide, snakeskin, crocodile, Saffiano, Nappa, pebbled leather etc.
How Fast Do You Ship Orders?
We ship all orders within 48 hours (except for Sundays and public holidays). Delivery depends on your delivery address and the shipping service you selected at checkout.
Where Do You Ship From?
All orders are shipped from the USA. We utilize fulfillment warehouses on the East and West coast to ensure your order will be delivered quickly.
I Did Not Receive My Order, But the Tracking Shows It Was Delivered
All orders receive a tracking number once shipped. If tracking shows your package was delivered but you have not received it, please check with your neighbors, leasing office, doorman, or mail carrier to see whether it was left with them or placed in another location. Yahn Vanziano is not responsible for porch theft or packages stolen after delivery has been confirmed by the carrier. Customers are responsible for providing a delivery address where packages can be left safely. We strongly encourage customers who do not have a secure delivery location to rent a private mailbox where packages can be received safely.
Can I Change My Delivery Address After Placing My Order?
For security and fraud-prevention purposes, high-value orders can only be shipped to the billing address associated with the payment method used at checkout. Once an order has been placed, we are unable to redirect it to another address. If you need assistance with placing, changing or canceling an order, please contact us at hello@vanziano.com
How Do I Make a Change to My Order?
If you need assistance with placing, changing or canceling an order, please contact us at hello@vanziano.com
How Do I Cancel My Order?
We work quickly to process and ship your order, so it enters our fulfillment process as soon as it is placed. If you need to change or cancel your order, please contact us as soon as possible at hello@vanziano.com. We will do our best to accommodate your request, but changes and cancellations cannot be guaranteed. Once your order has shipped, it cannot be canceled. Please carefully review your items, shipping address, and billing information before submitting your order.
My Order Was Returned to You Due to an Incorrect Address
If a package was returned to us due to an incorrect address, the customer is responsible for the shipping cost to resend the package. Customers are responsible for submitting their correct address that includes the apartment/unit number if applicable.